Shipping & Returns
Shipping Policy
At Hartswater Sport, we want to make sure that your shopping experience is smooth, easy, and worry-free. Here's everything you need to know about our shipping and returns process:
Shipping Information:
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Courier Service: We use "The Courier Guy" to handle all our deliveries, ensuring your order is delivered directly to your door.
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Delivery Time: Please allow 5 to 7 working days for your order to arrive. We'll keep you updated on its status, so you always know where your package is.
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Secure Packaging: We take great care to securely package all items, so they reach you in perfect condition.
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Shipping costs will be calculated at checkout, based on your location and the size of your order. We strive to keep our shipping rates affordable and transparent.
Return & Exchange Policy
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If you're not completely satisfied with your purchase, you can return the item within 14 days of receiving it.
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Items must be unused, in their original packaging, and in the same condition as when you received them.
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To start a return, please contact our customer service team for instructions on how to proceed.
Refunds
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Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7 working days, and the amount will be credited back to your original method of payment.
We value your trust in us and are committed to providing quality products and exceptional service. If you have any questions or need assistance, please reach out to our customer service team—we’re here to help!